حالا

Introduction

At Halaa ("the App," "we," "us"), we respect your privacy and are committed to protecting it. This policy explains how we collect, use, and safeguard your personal information when you use the Halaa car services app.

Information We Collect

We may collect the following types of information:

• Account Information: name, phone number, email address, encrypted password, and user type (customer or driver).
• Vehicle Data: car type, model, plate number, color, and truck type (if applicable).
• Location Data: your geographic location when location services are enabled to provide towing and roadside assistance.
• Documents: driver's license, national ID, vehicle registration, and insurance documents (required from drivers only).
• Notification Token: device token for sending order and update notifications.
• Usage Information: your interactions within the App to improve services.

How We Use Your Information

• To create and manage your account.
• To provide maintenance, repair, towing, and roadside assistance services.
• To send notifications about order status and offers.
• To improve app quality and user experience.
• To contact you regarding technical support.
• To comply with legal obligations.

Information Sharing

We do not sell your personal data. We may share your information with:

• Repair technicians and platform drivers to fulfill your requests.
• Service providers (hosting, notifications) under confidentiality agreements.
• Official authorities when required by law.

Data Protection

We implement appropriate technical and organizational security measures to protect your information from unauthorized access, alteration, or disclosure, including encrypted communications and credential protection.

Your Rights

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Withdraw consent for location processing at any time via your device settings.

Children's Privacy

We do not knowingly collect information from individuals under 18 years of age. If we learn that we have collected such information, we will delete it promptly.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes through the App or via your contact information.

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